Have you ever wondered what it’s like to work at a front desk at a hotel? The following article will provide you with a snapshot of the day-to-day life of a front desk agent. This career may sound like a dream, but the reality is much different. You’ll be meeting guests all day long and doing administrative tasks, so sitting on a desk all day won’t cut it.
A job at the front desk is a great way to meet guests when they arrive for their trip. When they arrive, they’re often bleary-eyed, in need of a hot shower, or carrying a broken suitcase. Front desk employees are the first people a guest will see, so they have to make a great impression. You’ll also work with a hotel’s concierge, who works with select guests.
Guests will be rude and pushy, so make sure you don’t let them get the best of you. The goal of a front desk agent is to make a guest’s stay as pleasant as possible, and not to hold it against you. You’ll need to remember that they’ve been traveling all day and probably don’t want to spend the night worrying about bedbugs, noisy neighbors, or rude hotel staff. If you can make your guests feel comfortable, they’ll be much more likely to stay longer.
As a hotel employee, you’ve seen some shit. Guests on vacation bring out the best and worst in people. It’s not uncommon for guests to spill their private lives on you. The hotel industry often leaves you to clean up the mess, and you learn everything about their private lives. You might even get to know their code names. And you never know what your next guest is going to do when they come to stay.
To become a hotel front desk clerk, you’ll need a high school diploma or an equivalent. If you don’t have a high school diploma, you may want to take the GED test to get a nationally recognized credential. A bachelor’s degree will also give you a good foundation for customer service and hospitality industry employment. This will improve your chances of a job that pays well in the future.
In a hotel front desk, you’re the face of customer service. Guests visit you to make reservations, so you need to be friendly, helpful, and available 24/7. Taking reservations, answering guest questions, and offering recommendations on the local area are just a few of the duties you’ll have to deal with on a daily basis. And don’t forget to check out with guests at the end of their stay!
One of the best things about working at a hotel front desk is the knowledge of the hotel and its guests. You’ll learn about everything from the sale items to the weather forecast. You’ll also learn about the secrets of the WIFI. It’ll stop working for five minutes if it rains next week! The receptionist is also the one who makes sure the guests have a great time.
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